Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-voice-to-kitchen-ordering-systems.livebursts.com (hereafter referred to as “AI voice-to-kitchen ordering systems,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website at https://ai-voice-to-kitchen-ordering-systems.livebursts.com.
  2. All associated mobile applications and software.
  3. Online services provided through our platform.
  4. Any other features or tools accessible via our websites or apps.

Please note that this policy does not extend to third-party platforms, applications, or services you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such external services.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. When you sign up and use our applications as an authorized user.
  2. During your visits to our websites linked to this Privacy Policy.
  3. Whenever you receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

  1. Account Information: Details related to your registration, such as username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including cardholder name, credit/debit card numbers, and expiration dates.
  3. Financial Information: Records of transactions, purchase history, and billing addresses.
  4. Purchase Information: Items you order from our system, quantities, and associated costs.
  5. Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types to enhance user experience.
  6. Location Data: GPS coordinates or other location-based services data for location-specific services.
  7. Feedback: Your comments, reviews, and ratings to improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Details about the products or services you view, search for, or purchase on our platform.

We obtain this data through direct user input, interactions with our systems, and automated technologies like cookies and tracking pixels. Additionally, we may receive personal data from third parties, subject to their privacy policies.

Cookies

Cookies are small text files placed on your device by websites to enhance user experience and gather analytics. We use cookies for several purposes:

  1. Strictly Necessary: These ensure the basic functions of our website, such as navigating through pages.
  2. Preference: Cookies store settings and preferences to personalize your experience.
  3. Analytics: They help us analyze how users interact with our site, providing insights for improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data as necessary to fulfill the purposes for which it was collected, including:

  1. Completing transactions and providing ordered services.
  2. Honoring your account preferences and settings.
  3. Conducting research and improving our products.
  4. Complying with legal requirements and regulations.

Once these purposes are achieved, we delete or anonymize the data to ensure privacy.

Security Measures

We have implemented robust organizational and technical safeguards to protect your personal data:

  1. Encryption: We use encryption protocols for secure data transmission and storage.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards.
  3. Access Controls: Only authorized personnel can access sensitive information, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to and a copy of your personal data.
  2. Rectification: The ability to correct inaccurate or incomplete personal data.
  3. Erasure: Also known as the “right to be forgotten,” this allows you to request the deletion of your data.
  4. Restriction: Limiting the use of your data under certain circumstances.
  5. Portability: Receiving your personal data in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for specific purposes.
  7. Non-Discrimination: The right to be free from discriminatory actions based on your exercise of data protection rights.

To exercise these rights or make related inquiries, please contact our Data Protection Officer using the details provided below. We will respond within a reasonable timeframe.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, comments, or requests related to privacy or data protection:

  • Email: [email protected]
  • Address: AI voice-to-kitchen ordering systems, Privacy Team, [Your Address]